Multi-Channel Support

ArcticDesk takes customer communication from all your support channels, be it your web site, email or social media, and converts them to support tickets. These tickets are aggregated in one organised grid for your support team, and customers can continue to use the channel they prefer.

Web Help Desk

Web Help Desk

Email

Email

Twitter

Twitter

Facebook

Facebook


Powerful Ticket Management

Powerful Ticket Management

One click required for most ticket actions allowing quick and easy management of tickets. Collaborate with the team, see when another operator is viewing the same ticket and leave notes for others. Save a draft response and come back to the ticket later.


Self-Service Support

Self-Service Support

Offer an online help desk to customers allowing them to help themselves, saving the time of your team. You can build an informative knowledgebase, post your latest announcements, offer relevant downloads and display the status of your web servers.


Mobile Friendly Mobile Friendly Mobile Friendly

Mobile Friendly

Our templates are mobile friendly on both the client and operator side. Users can get access to the online help desk while on the move and operators can respond to tickets wherever they are. Responsive to any screen size and resolution, it works on all mobile platforms.


Customise and Integrate

Customise and Integrate

Use our REST API to customise and build around ArcticDesk, or integrate with other applications. Edit our SMARTY based templates to add your company branding and customise the help desk interface to your own requirements.


Take the full feature tour

Latest Blog Posts

We are pleased to announce the release of ArcticDesk v1.3.0, which includes a number of bug fixes and new features based on your feedback over the past months. Read more

ArcticDesk v1.2.6 addresses some important security issues as outlined in the below, thus we urge you to update as soon as possible. For the release we have also addressed an issue with the operator edit message functionality under certain environments. Read more

Switch to Us

We have made it easy to switch to ArcticDesk with import scripts for a number of our competitors. Furthermore, if you own or currently use a competing product, you are entitled to a 30% recurring discount on our licenses.

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