ArcticDesk takes customer communication from all your support channels, be it your web site, email or social media, and converts them to support tickets. These tickets are aggregated in one organised grid for your support team, and customers can continue to use the channel they prefer.
Web Help Desk
Powerful Ticket Management
One click required for most ticket actions allowing quick and easy management of tickets. Collaborate with the team, see when another operator is viewing the same ticket and leave notes for others. Save a draft response and come back to the ticket later.
Offer an online help desk to customers allowing them to help themselves, saving the time of your team. You can build an informative knowledgebase, post your latest announcements, offer relevant downloads and display the status of your web servers.
Our templates are mobile friendly on both the client and operator side. Users can get access to the online help desk while on the move and operators can respond to tickets wherever they are. Responsive to any screen size and resolution, it works on all mobile platforms.
Customise and Integrate
Use our REST API to customise and build around ArcticDesk, or integrate with other applications. Edit our SMARTY based templates to add your company branding and customise the help desk interface to your own requirements.
Latest Blog Posts
One of our key goals with version 2 was to significantly improve the functionality available with tickets, the most important component of the application. Every element has been carefully redesigned and reengineered to make managing tickets as powerful as possible. Read more
When we sat down to decide the future of ArcticDesk, we had ambitious goals. We felt that the aging version 1 framework was limiting the scope of future development. The only logical way to resolve this was to rebuild the software from the ground up. Read more
Switch to Us
We have made it easy to switch to ArcticDesk with import scripts for a number of our competitors. Furthermore, if you own or currently use a competing product, you are entitled to a 30% recurring discount on our licenses.