ArcticDesk takes customer communication from all your support channels, be it your web site, email or social media, and converts them to support tickets. These tickets are aggregated in one organised grid for your support team, and customers can continue to use the channel they prefer.
Web Help Desk
Powerful Ticket Management
One click required for most ticket actions allowing quick and easy management of tickets. Collaborate with the team, see when another operator is viewing the same ticket and leave notes for others. Save a draft response and come back to the ticket later.
Offer an online help desk to customers allowing them to help themselves, saving the time of your team. You can build an informative knowledgebase, post your latest announcements, offer relevant downloads and display the status of your web servers.
Our templates are mobile friendly on both the client and operator side. Users can get access to the online help desk while on the move and operators can respond to tickets wherever they are. Responsive to any screen size and resolution, it works on all mobile platforms.
Customise and Integrate
Use our REST API to customise and build around ArcticDesk, or integrate with other applications. Edit our SMARTY based templates to add your company branding and customise the help desk interface to your own requirements.
Latest Blog Posts
ArcticDesk v1.2.6 addresses some important security issues as outlined in the below, thus we urge you to update as soon as possible. For the release we have also addressed an issue with the operator edit message functionality under certain environments. Read more
We are pleased to announce the stable release of ArcticDesk v1.2.5. The latest maintenance release for the 1.2.x series brings many bug fixes and useful enhancements. The release also addresses some important security issues as outlined below, and thus we recommend to upgrade as soon as possible. Read more
Switch to Us
We have made it easy to switch to ArcticDesk with import scripts for a number of our competitors. Furthermore, if you own or currently use a competing product, you are entitled to a 30% recurring discount on our licenses.